tribu provides real time experience of customer service and IT Support for both end users and staff alike.
Automating receipt of requests, responses to clients, informing staff in real time, fixing level 1 IT issues… is just the beginning.
Welcome to AI and Natural Language Processing
We know that the big problem solving tasks don’t come with those pesky level 1 requests. But that’s most of our workload!
Let’s get rid of it. Automate it, so many tasks are fixable with simple instructions or automated scripts that just need verification with the end user
How does it work?
A seamless integration between your existing helpdesk software, PSA, Teams communication and tribu Artificial Intelligence allows you to:
Respond quicker to customers
Keep your technical staff productive
Ensure consistent communication