Let’s start with Communication! It’s our Achilles heel in the IT Support industry. We want a juicy problem to solve. We want to conquer that technical hurdle. All this communicating and updates just gets in the way, distracts us and we loose track of what we were doing. Motivation plummets, we get tired and turn our backs to the whole thing!
TRIBU is here to make the customer experiences with IT amazing and pleasant for BOTH sides – end users and the tech support professionals.
Our first release introduces Talos. A Microsoft Teams bot built to bridge the communication between end user and support engineer.
Why Talos – in Greek mythology Talos was a giant automaton built to protect Europa, circling the shores to keep the people safe. For us, Talos is there to help at the front line and protect you from too many distractions and protect the trust of your end users that they will be looked after.
All things prompted by an end user or by a business objective – your SLA’s for example.
Use the command !NewTicket followed by the start of the company name and Talos will respond with a familiar and easy to use card to fill out for a new ticket. Talos will confirm it’s done it and give you the new ticket number you can open directly. Details here.
New Time Entry
Use the command !TimeEntry and Talos will respond with an easy to use card to create the time entry for any ticket you’re a resource on. Details here.
Use the command !AddNote and Talos will respond with an easy to use card to create a note for any ticket you’re a resource on. Details here.
Use the command !TicketList and Talos will give you a listing of all tickets you’re the primary resource on that are not complete*. Each displays with the title of the ticket and clickable link to take you directly to it. Details here.
It’s the first step in making your life easier and the customer experience with your helpdesk more pleasant.
We will continue to build on each of these with greater functionality, additional toolbox items, and smarter predictions.
If you have any feedback or feature requests you would like to see sooner rather than later, you can submit them here..