Create new ticket note command
Talos allows you to create a new Autotask ticket note directly from Teams.
- Start a new conversation directly with Talos, either by typing Talos in the search bar at the top of Teams or by continuing your direct chat with the bot if you have previously used Talos.
- Once you’ve started the conversation use the command:
- Fill out the familiar Note fields and click Create Note
- Talos will add the note to the ticket in Autotask
Note: If you make an error with the command selection, you can simply ignore/discard the reply back from Talos re-issue the correct command to Talos.