Using Talos Archives : tribu | IT just got smarter

Open ticket list command

You can get a full list of all your current open tickets using Talos with clickable links to each for quick access.

How to create a New Ticket using teams

Talos allows you to create a Time Entries into your own Autotask tickets directly from Teams.

Talos allows you to create a new Autotask ticket note directly from Teams.

Reactive commands

Talos allows you to schedule an Autotask Service Call with all proactive interactions.

Using Talos, Our first release introduces Talos. A Microsoft Teams bot built to bridge the communication between end user and support engineer.

Talos allows you to add an attachment to your ticket directly from Microsoft Teams.

To receive a notification directly into Microsoft Teams from a New Ticket arriving in your service desk queue, follow the instructions below.

Talos relies on Autotask Security Groups and Resource permissions to be set in a way that allows the application to act on all activities as needed.