We have big plans!

Pushing the boundaries of tech & innovation, we are working on the next big thing! So you can find your true potential that will enable you to deliver amazing customer service!

Here is our Roadmap on whats coming with TRIBU

Voice Activated Chatbot

 

Client Teams Integration

 

Text Message Service

 

 Automated Request for more info

 

Suggested Replies

 

Implements and confirms level 1 base tasks

 

Tech Chase Up : Slow Response (KPI's)

New Ticket :Categorisation

 

Outlook Integration

 

Ticket Tidiness :Resolution Suggested text to Engineer

 

Tech Assist: Suggested actions

 

Project Tasks: Showing live tasks

 

Add Attachment

 

Closed Ticket option

 

Rebuild Of Tribu (TribuApp, TalosBot)

 

Customer Feedback on Web Portal

 

Change Log

Demo Videos

 

  BOT Naming convention

Customer service module to help manage both the sales team and customer interaction

 

Operational opportunity to decrease resource costs within the IT department 

Reporting: User Sentiment is going Bad

 

New Ticket: Auto Assignment and Notification

 

Zoho

 

  Zoom

 

  Jira

 

Zendesk

 

Helpdesk

 

Custom CRM 

 

Freshservice 

 

ConnectWise

Xero Integration :Posted Times to Xero Invoices

 

Intelligent Dispatcher/Skill Match or Calendar Entry

 

Reporting :Tech's activity and responsiveness

 

Tech Assist: Trending Issues notifications

 

List of tickets engineers have to work on for the day

 

New Ticket Arrived: Quick Assignment

 

Ticket Tidiness : Resolution Suitable for billing

 

New Ticket -Announcement in Teams