We have big plans that will enable you to deliver amazing customer service!
Build the future of helpdesk with us
Here is our roadmap on what's coming with tribu
Save customers time 
Voice Activated Chatbot
Client Teams Integration
Text Message Service
Automated Request for more info
Suggested Replies
Implements and confirms level 1 base tasks
Tech Chase Up : Slow Response (KPI's)
Save Engineers time
New Ticket :Categorisation
Outlook Integration
Ticket Tidiness :Resolution Suggested text to Engineer
Tech Assist: Suggested actions
Project Tasks: Showing live tasks
Add Attachment
Closed Ticket option
Save our Developers Time
Rebuild Of Tribu (TribuApp, TalosBot)
Customer Feedback on Web Portal
Change Log
Increase Engineer Engagement
Demo Videos
BOT Naming convention
Increase Sales
Customer service module to help manage both the sales team and customer interaction
Operational opportunity to decrease resource costs within the IT department
Improve MSP Satisfaction
Reporting: User Sentiment is going Bad
New Ticket: Auto Assignment and Notification
Integrations
Zoho
Zoom
Jira
Zendesk
Helpdesk
Custom CRM
Freshservice
ConnectWise
Improve MSP Productivity
Xero Integration :Posted Times to Xero Invoices
Intelligent Dispatcher/Skill Match or Calendar Entry
Reporting :Tech's activity and responsiveness
Tech Assist: Trending Issues notifications
List of tickets engineers have to work on for the day
New Ticket Arrived: Quick Assignment
Ticket Tidiness : Resolution Suitable for billing
New Ticket -Announcement in Teams
tribu , the platform that is built for you, by you.
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