Voice Activated Chatbot
Client Teams Integration
Text Message Service
Automated Request for more info
Suggested Replies
Implements and confirms level 1 base tasks
Tech Chase Up : Slow Response (KPI's)
New Ticket :Categorisation
Outlook Integration
Ticket Tidiness :Resolution Suggested text to Engineer
Tech Assist: Suggested actions
Project Tasks: Showing live tasks
Rebuild Of Tribu (TribuApp, TalosBot)
Customer Feedback on Web Portal
Change Log
Demo Videos
BOT Naming convention
Customer service module to help manage both the sales team and customer interaction
Operational opportunity to decrease resource costs within the IT department
Reporting: User Sentiment is going Bad
New Ticket: Auto Assignment and Notification
Zoho
Zoom
Jira
Zendesk
Helpdesk
Custom CRM
Freshservice
ConnectWise
Xero Integration :Posted Times to Xero Invoices
Intelligent Dispatcher/Skill Match or Calendar Entry
Reporting :Tech's activity and responsiveness
Tech Assist: Trending Issues notifications
List of tickets engineers have to work on for the day
Ticket Tidiness : Resolution Suitable for billing
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