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tribu, the platform that is built for you, by you

Increase Engineer engagement

Demo Videos
BOT Naming convention

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Increase sales

Customer service module to help manage both the sales team and customer interaction
Operational opportunity to decrease resource costs within the IT department

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Improve MSP productivity

Xero Integration :Posted Times to Xero Invoices
Intelligent Dispatcher/Skill Match or Calendar Entry
Reporting :Tech’s activity and responsiveness
Tech Assist: Trending Issues notifications
List of tickets engineers have to work on for the day
Ticket Tidiness : Resolution Suitable for billing

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Improve MSP satisfaction

Reporting: User Sentiment is going Bad
New Ticket: Auto Assignment and Notification

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Save Engineers time

New Ticket :Categorisation
Outlook Integration
Ticket Tidiness :Resolution Suggested text to Engineer
Tech Assist: Suggested actions
Project Tasks: Showing live tasks

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Save customers time

Voice Activated Chatbot
Client Teams Integration
Text Message Service
Automated Request for more info
Suggested Replies
Implements and confirms level 1 base tasks
Tech Chase Up : Slow Response (KPI’s)

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Integrations

Zoho
Zoom
Jira
Zendesk
Helpdesk
Custom CRM
Freshdesk
ConnectWise

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Save our Developers time

Rebuild Of Tribu (TribuApp, TalosBot)
Customer Feedback on Web Portal
Change Log

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