HaloPSA Integration & AI Classifier is now LIVE!

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Tribu Triage Classifier – Labels

First Release

This capability has been under beta testing and is now available to all Tribu partners. This first release has limited customisations and is an introduction to machine-driven predictions for your helpdesk service. Because of this, we are seeking your feedback on ways to improve and implement it for day-to-day use. Feel free to provide feedback here.

About the Labels

The Tribu Triage Classifier NLP model produces two labels intended as the Issue and Sub-Issue type derived from several datasets. This is a first release set of labels. As such, we do not expect these will replace your existing Issue/Sub-Issue labels.

Labels as you see them below is the exact text string that will return from the classifier model.

Issue Labels

Accounts and Billing
Applications
Backup
Customer
Email
Email Signatures
File Services
Hardware
Internet Connectivity
Monitoring Alert
Network Devices
No Action
Online Services
Onsite
Printing
Project
Quote Required
Scanning
Security
Server
SharePoint Modifications
Slow Network
Slow System
System Setup
Telecommunication
User Account
Workshop

Sub-Issue

Accounts and Billing Notifications
Change and Update
Discrepency
Applications Integration
Set up
Support
Query
Crashing
Cant Log In
Updates
Backup Success
Notification
Failure
Restoration Request
Set up
Change & Update
Query
Customer Acknowlegements, OOO, bounce
Query
Voicemail
On-boarding
Offboarding
Email Outlook
Modifications
Hosting
Mobile Device
Email Signatures Modification
Missing
Set up
Exclaimer
GMail
Outlook
File Services Access Issue
Set up
Syncing Issues
Missing files and folders
File access request
Hardware Set up
Notification
Hardware Device Failure
Upgrade Required
System Maintenance
Firmware
Hardware Quote
Internet Connectivity WiFi
ISP
Network
Monitoring Alert AEM
Notification
Issue
Success
Network Devices Updates
Set up
No Action SPAM
Newsletter
Online Services Domain Services
Website
DNS
Onsite Request
Notification/Report
Printing Setup
Fault
Maintenance
Project New
Query
Changes
Quote Required Hardware & Labour
Hardware
Labour
Scanning Fault
Setup
Security Spam
Notification
Audit
AntiVirus Setup
Updates
Document Sharing
Virus Attack
Query
Changes
Server Set up
Outage
Change/Update
Maintenance
Reboot Request
SharePoint Modifications Modification
Slow Network Internet
Router
Slow System PC
MAC
System Setup Existing Staff Member
New Staff Member
Telecommunication Account Notification
Change Request
Phone Outage
User Account Setup / Changes
Login Details Request
Access Request
Password Reset
Disable Account
Create new Accounts
Licensing Changes
MFA
Redirect Accounts
Workshop Workshop
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