Tribu Triage Classifier – Labels
First Release
This capability has been under beta testing and is now available to all Tribu partners. This first release has limited customisations and is an introduction to machine-driven predictions for your helpdesk service. Because of this, we are seeking your feedback on ways to improve and implement it for day-to-day use. Feel free to provide feedback here.
About the Labels
The Tribu Triage Classifier NLP model produces two labels intended as the Issue and Sub-Issue type derived from several datasets. This is a first release set of labels. As such, we do not expect these will replace your existing Issue/Sub-Issue labels.
Labels as you see them below is the exact text string that will return from the classifier model.
Issue Labels
Accounts and Billing
Applications
Backup
Customer
Email
Email Signatures
File Services
Hardware
Internet Connectivity
Monitoring Alert
Network Devices
No Action
Online Services
Onsite
Printing
Project
Quote Required
Scanning
Security
Server
SharePoint Modifications
Slow Network
Slow System
System Setup
Telecommunication
User Account
Workshop
Sub-Issue
| Accounts and Billing | Notifications |
| Change and Update | |
| Discrepency | |
| Applications | Integration |
| Set up | |
| Support | |
| Query | |
| Crashing | |
| Cant Log In | |
| Updates | |
| Backup | Success |
| Notification | |
| Failure | |
| Restoration Request | |
| Set up | |
| Change & Update | |
| Query | |
| Customer | Acknowlegements, OOO, bounce |
| Query | |
| Voicemail | |
| On-boarding | |
| Offboarding | |
| Outlook | |
| Modifications | |
| Hosting | |
| Mobile Device | |
| Email Signatures | Modification |
| Missing | |
| Set up | |
| Exclaimer | |
| GMail | |
| Outlook | |
| File Services | Access Issue |
| Set up | |
| Syncing Issues | |
| Missing files and folders | |
| File access request | |
| Hardware | Set up |
| Notification | |
| Hardware Device Failure | |
| Upgrade Required | |
| System Maintenance | |
| Firmware | |
| Hardware Quote | |
| Internet Connectivity | WiFi |
| ISP | |
| Network | |
| Monitoring Alert | AEM |
| Notification | |
| Issue | |
| Success | |
| Network Devices | Updates |
| Set up | |
| No Action | SPAM |
| Newsletter | |
| Online Services | Domain Services |
| Website | |
| DNS | |
| Onsite | Request |
| Notification/Report | |
| Printing | Setup |
| Fault | |
| Maintenance | |
| Project | New |
| Query | |
| Changes | |
| Quote Required | Hardware & Labour |
| Hardware | |
| Labour | |
| Scanning | Fault |
| Setup | |
| Security | Spam |
| Notification | |
| Audit | |
| AntiVirus Setup | |
| Updates | |
| Document Sharing | |
| Virus Attack | |
| Query | |
| Changes | |
| Server | Set up |
| Outage | |
| Change/Update | |
| Maintenance | |
| Reboot Request | |
| SharePoint Modifications | Modification |
| Slow Network | Internet |
| Router | |
| Slow System | PC |
| MAC | |
| System Setup | Existing Staff Member |
| New Staff Member | |
| Telecommunication | Account Notification |
| Change Request | |
| Phone Outage | |
| User Account | Setup / Changes |
| Login Details Request | |
| Access Request | |
| Password Reset | |
| Disable Account | |
| Create new Accounts | |
| Licensing Changes | |
| MFA | |
| Redirect Accounts | |
| Workshop | Workshop |