HaloPSA Integration & AI Classifier is now LIVE!

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Tribu Triage Classifier – Automation Examples

First Release

This capability has been under beta testing and is now available to all Tribu partners. This first release has limited customisations and is an introduction to machine-driven predictions for your helpdesk service. Because of this, we are seeking your feedback on ways to improve and implement it for day-to-day use. Feel free to provide feedback here.


To inspire MSP’s and helpdesk operators to get more out of their system and utilise machine-based predictions, we have listed out some example scenarios using the current version of the Triage Classifier below. Whilst these are a spread between Datto Autotask and ConnectWise Manage examples, you can apply similar logic for either system.



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