Add Attachment to ticket
Talos allows you to add an attachment to your ticket directly from Microsoft Teams.
- Start a new conversation directly with Talos, either by typing Talos in the search bar at the top of Teams or by continuing your direct chat with the bot if you have previously used Talos.
- Once you’ve started the conversation use the command:
Select the paperclip and select a file to attach
- After sending the attachment to Talos, you will be prompted to select a ticket in your queue and give the attachment a label. Fill out the details and click Add Attachment
- Talos will add the attachment to the ticket.
Note: At this stage, attachments can only be added one at a time