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Proactive VS Reactive

Talos through Proactive and Reactive interactions

Reactive Interactions

Are the commands and actions that you started when you’re talking to the bot, this will not cost you anything. They don’t count towards your interaction, so you can use as many of those if you like. Thanks to reactive interactions-commands, you can easily carry out your daily activities and manage your team more efficiently, allowing you more time for your customers.

Learn more about reactive commands 

Proactive Interactions

These are the ones that are used by the bot, where it starts the conversation with you in the Talos channel. Examples are New Ticket Notifications, Customer Reply, SLA breaches, and the likes. This is initiated by the system and is proactive, therefore prompting your team to take action.

Learn more about proactive interactions 

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