tribu provides productivity improvements to IT Service providers with a convenient integration from Autotask PSA to Microsoft Teams. The system utilizes AI to further improve your efficiencies with suggested actions and automation features allowing your team to maximize their technical productivity and customer communication.
tribu utilizes Talos Microsoft Teams bot to allow you to interact with Autotask PSA tickets. The two key approaches are designed to improve responsiveness and productivity for the team. Reactive commands that allow you to make updates to tickets directly from Teams and Proactive actions with Talos notifying channels and team members directly of new items and changes to existing tickets.
Command-line through Teams to Autotask
- Create new tickets
- Display ticket list with clickable links to the ticket your open
- Add notes directly to a ticket
- Add time entries directly into your tickets