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Welcome to tribu

Open ticket list command

You can get a full list of all your current open tickets using Talos with clickable links to each for quick access. the ticket list can be filtered by Company and another Technician as well.

1. Start a new conversation directly with Talos, either by typing Talos in the search bar at the top of Teams or by continuing your direct chat with the bot if you have previously used Talos
2. Chose the list you want to retrieve, the list will show the Ticket Numbers, which are clickable URLs that take you directly to the ticket in your default browser. Alongside this are the Ticket Title and current ticket status

Your own ticket

Once you’ve started the conversation, use the command !ticketlist

Ticket list by company :

Run the command !ticketlist (company name)

Ticket list by Technician

Type the command !ticketlist( technician email)

See also

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