✔ Ticket Management – Manage all your ticket interaction, activities and records in Microsoft Teams. No more switching between 1 window to the other.
✔ Customer Management – Respond to customers directly within Microsoft Teams, no need to pick up that phone to follow up.
✔ WhatsNext Bot – is life-changing, we no longer have to micromanage our techs, it tells them what to work on next, stops them cherry picking tickets and removes their overwhelm.
✔ Classify Tickets – through AI, lessens the risk of human-error in triaging tickets, incoming tickets get classified with it’s related Board | Issue, Item, Type, Sub-Type | Sub-Issue.