Trusted by Industry Leaders
The world's first Microsoft Teams integration
Bringing all help desk functions like updating tickets, adding time entries and interacting with customers directly into a user friendly interface – it’s never been easier!
Triage like a boss!
We are bringing automation like never before to your IT Helpdesk. Hit your SLA’s every time, every day!
Created to improve a technician’s productivity
How does it work?
✔ Ticket Management – Manage all your ticket interaction, activities and records in Microsoft Teams. No more switching between 1 window to the other.
✔ Customer Management – Respond to customers directly within Microsoft Teams, no need to pick up that phone to follow up.
✔ WhatsNext Bot – is life-changing, we no longer have to micromanage our techs, it tells them what to work on next, stops them cherry picking tickets and removes their overwhelm.
✔ Classify Tickets – through AI, lessens the risk of human-error in triaging tickets, incoming tickets get classified with it’s related Board | Issue, Item, Type, Sub-Type | Sub-Issue.
"Follow our journey towards achieving full helpdesk automation"
Here's why MSPs choose Tribu
Zero learning curve
Getting started is easy! No need to train your techs for long hours. It’s basically plug and play! Practically no effort.
Simplicity
Simplifies communication between techs, tickets and customer. All interactions and information in 1 tool.
Increased Producitivity
Work smarter not harder with a centralized application, tickets get resolved in a timely manner improving firs response SLA’s
Integrated Solutions
Seamlessly integrating Microsoft Teams with your Help Desk Software, and optimizing your workflow through one channel.
Scalable Pricing
No more locked-in prices, your month to month payments will scale depending on how many users you have.
Community Development
No more locked-in prices, your month to month payments will scale depending on how many users you have.
Here's what Partners are saying about Tribu
Tribu has been the “best and most lucrative purchase” in recent years for Hilgert De. In general, I no longer want to do without Tribu, because its tools offer me exactly the simple solution I have always been looking for.
Thomas Hilgert
CEO - Hilgert DE